Terms of Service

These terms, together with our Cancellation & Refund Policy, cover your use of Evolve Learning's website, dashboards, and tutoring services.

These Terms of Service govern your use of Evolve Learning's website, accounts, and tutoring services. The Cancellation & Refund Policy below forms part of these Terms. By creating or using an account, purchasing tutoring hours, or using our tutoring services, you agree to these Terms.

Last updated: 2026-09-24

About Evolve Learning

Evolve Learning is a Toronto-based provider of personalized online tutoring for students in Ontario. You can reach us at support@evolvelearning.ca or (647) 874-9186.

Accounts and eligibility

  • Parents and guardians may manage tutoring for students under 18. Adult learners may manage their own account.
  • You must provide accurate information, keep login credentials confidential, and promptly report unauthorized account use.
  • Students under 18 may use the service only with the consent and oversight of a parent or guardian.

Tutoring services

We provide one-to-one online tutoring and related scheduling, learning materials, session notes, homework, progress updates, and account tools. Tutor availability, subject coverage, and scheduling may change. We do not guarantee a particular grade, admission result, or other academic outcome.

Prices, payments, and tutoring hours

  • Prices and the number and type of tutoring hours included are shown before purchase. Unless stated otherwise, prices are in Canadian dollars.
  • Paid tutoring hours are generally required before a session is booked. Any free or promotional session is subject to the conditions shown when offered.
  • Card payments are processed by a third-party payment provider. Evolve Learning does not store complete card numbers.
  • Tutoring hours are deducted according to the scheduled session duration and the cancellation rules below.

Acceptable use

You may use the service only for lawful educational purposes. You must not attempt unauthorized access, interfere with the service, misuse another person's information, or copy or distribute materials in a way that infringes another person's rights.

Materials and intellectual property

Evolve Learning's website, branding, and original content are protected by intellectual property laws. Materials provided for tutoring may be used by the student and family for personal educational purposes, but may not be sold, publicly posted, or commercially redistributed without permission.

Service availability and liability

We work to provide a reliable service, but do not promise uninterrupted availability. To the maximum extent permitted by law, Evolve Learning is not responsible for indirect or consequential losses. Nothing in these Terms limits a right or remedy that cannot legally be excluded, including rights under applicable consumer protection law.

Suspension and account closure

We may restrict or end access where reasonably necessary for security, non-payment, unlawful use, or a serious breach of these Terms. You may ask us to close your account at any time. Closing an account does not by itself request a refund or cancel an active membership; use the cancellation and refund options below first.

Changes to these Terms

We may update these Terms as our services or legal obligations change. We will post the effective date and provide notice of material changes where appropriate. Changes to purchase or refund terms apply prospectively unless the law requires otherwise. We will not materially increase an active membership's price or billing frequency without the notice or authorization required by law.

Governing law

These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there, without limiting any mandatory consumer rights that apply to you.

Contact

Questions about these Terms can be sent to support@evolvelearning.ca. Our handling of personal information is described in our Privacy Policy.

Cancellation & Refund Policy

Prepaid tutoring hours

Prepaid tutoring hours do not expire and may be used for any subject we offer. They may also be shared by students on the same family account within the same grade band (Grades 6–8 or Grades 9–12). Package pricing and applicable per-hour rates are shown before purchase.

Biweekly memberships

A membership begins only after you approve the amount, tutoring hours, and recurring payment terms shown on the authorization page. You authorize the displayed charge when the membership begins and every 14 days afterward. Each successful charge adds the displayed number of tutoring hours, and unused hours roll forward without expiring.

To limit an excessive unused balance, billing automatically pauses when the balance reaches two billing cycles' worth of hours, or when the next charge would put it above that amount. Billing automatically resumes on the existing schedule after the balance falls to one billing cycle's worth of hours or less; resuming does not cause an immediate extra charge.

You can pause or cancel before the next billing date from the Hours & Payments page, or contact us for help. Cancellation stops future charges and does not remove hours already purchased. A change to the membership amount or price requires a new authorization.

Session cancellations and schedule changes

  • Cancel or request a schedule change at least 6 hours before the session start time to have the reserved tutoring time returned to your balance.
  • A schedule change agreed to by the tutor does not use an additional tutoring hour.
  • Cancellations within 6 hours of the start time and student no-shows use the reserved tutoring time.
  • If the tutor cancels or does not attend, the reserved tutoring time is returned to your balance.
  • We may make a reasonable exception for extenuating circumstances. Contact us as early as possible.

Refunds of unused tutoring hours

You may request a refund for eligible unused paid hours. Because larger packages receive a lower hourly rate, used hours are repriced at the published rate for the amount actually used, and the remaining eligible amount is refunded. For example, if a 24-hour package is refunded after 6 hours are used, those 6 hours are priced at the applicable 6-hour package rate.

  • Late cancellations and no-shows count as used time.
  • Free or promotional hours have no cash value and are not refundable.
  • A refund will not exceed the amount paid and will not be negative.
  • Upcoming sessions using the hours to be refunded must first be cancelled.
  • Custom or negotiated packages are refunded using the rate confirmed in writing for that purchase.

Requesting a refund

Email support@evolvelearning.ca or contact your coordinator. We will confirm the eligible hours, calculation, amount, and payment method. Refunds are normally sent by Interac e-Transfer unless another method is confirmed.